Terms and Conditions - Logan Moves
Welcome to Logan Moves. These Terms and Conditions govern your use of our moving services. By engaging with us, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Definitions
- Company: Refers to Logan Moves.
- Customer: The individual or entity engaging our moving services.
- Services: Includes all moving-related services provided by Logan Moves.
2. Services Provided
Logan Moves offers comprehensive moving services, including local and long-distance relocations, packing and unpacking, furniture assembly, and secure storage solutions.
2.1 Local Moving
Our local moving services cover relocations within a specified geographical area. We ensure timely and efficient handling of your belongings.
2.2 Long-Distance Moving
For moves exceeding the local area, we provide long-distance moving services with careful planning and logistics management to ensure safe transport.
2.3 Packing Services
Our professional packers utilize high-quality materials to secure your items, minimizing the risk of damage during transit.
2.4 Storage Solutions
We offer secure storage facilities for short-term or long-term needs, ensuring the safety of your possessions.
3. Booking and Cancellation
To reserve our services, customers must provide accurate information and adhere to our booking policies.
3.1 Reservations
Bookings can be made online or via our customer service channels. A confirmation will be sent upon securing your reservation.
3.2 Cancellation Policy
Customers may cancel their booking up to 48 hours before the scheduled move date without incurring any fees. Cancellations made within 48 hours may be subject to a cancellation fee as outlined in our pricing terms.
4. Payment Terms
All services are subject to our pricing structure. Payments must be made in full upon completion of services unless prior arrangements have been made.
4.1 Payment Methods
We accept various payment methods, including credit/debit cards, bank transfers, and cash payments.
4.2 Pricing and Fees
Our pricing is based on the scope of services, distance, and any additional requirements. Any extra services requested may incur additional fees.
5. Liability and Insurance
Logan Moves is committed to ensuring the safety of your belongings during the move. We carry insurance to cover potential damages.
5.1 Insurance Coverage
Our standard insurance covers up to a specified amount per item. Additional insurance can be purchased for high-value items upon request.
5.2 Damage and Loss
In the event of damage or loss, customers must report the issue within 48 hours of the move. Claims will be processed in accordance with our insurance policies.
6. Customer Responsibilities
Customers are expected to prepare for the move by ensuring their belongings are packed and accessible.
6.1 Packing
If opting for self-packing, all items must be securely packed. Pretreatment of items helps in preventing damage.
6.2 Accessibility
Customers must ensure that our team has clear access to loading and unloading areas to facilitate an efficient move.
7. Company Responsibilities
Logan Moves is responsible for handling your belongings with care and delivering them to the specified location in a timely manner.
7.1 Professional Conduct
Our staff are trained professionals who adhere to high standards of service and conduct during the move.
7.2 Timeliness
We strive to adhere to the agreed-upon schedule. Any delays will be communicated promptly to the customer.
8. Dispute Resolution
In case of any disagreements arising from the services provided, we encourage open communication to reach a mutually satisfactory resolution.
8.1 Mediation
Many disputes can be settled through mediation. Logan Moves is open to engaging in mediation efforts to resolve issues.
8.2 Arbitration
If mediation fails, disputes will be resolved through binding arbitration in accordance with the governing laws.
9. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Logan Moves operates. Any legal actions will be conducted within this jurisdiction.
10. Amendments
Logan Moves reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes, which will take effect immediately upon posting.
11. Acceptance of Terms
By utilizing Logan Moves' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be in full effect.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and Logan Moves regarding the services provided.
